About the role

Do you want to ensure that millions of professionals can rely on stable, secure and well-supported technology — not only by keeping systems running, but by building a mature and scalable IT operations capability?

At Reducate, we are bringing together a group of leading e-learning companies into one intelligent SaaS ecosystem. As we continue to scale, operational excellence becomes increasingly important. We are looking for a Head of IT Operations who will lead the evolution of our IT operations landscape and ensure reliability, security and high-quality support across platforms, systems and workplaces.

You will work in an environment shaped by acquisitions, legacy systems and growing platform complexity, where operational decisions directly impact customer experience, employee productivity and compliance.

Company information

Based in the Utrecht region, Reducate is a fast-growing scale-up with stable long-term funding. Through strategic acquisitions, we are building a single SaaS platform that supports regulated professionals in law, healthcare and education across Europe.

Our mission is to help professionals maintain their certifications and continue doing the work society depends on.

We foster an engineering-driven culture built on craftsmanship, ownership and long-term thinking. We value collaboration, autonomy and low-ego teamwork. You will have the freedom and trust to do your best work while collaborating with talented colleagues on complex and meaningful challenges.

Key responsibilities

You will lead and evolve IT operations across four core domains:

1. Customer platform support

Ensure reliable operational support for our customer-facing learning and LMS platforms.

You will:

• Ensure platform stability, uptime and effective incident resolution
• Coordinate support activities between engineering, product and customer-facing teams
• Improve monitoring, operational processes and service quality
• Identify and mitigate reliability and scalability risks

2. Business application support

Enable internal teams to work effectively through reliable and well-managed business applications.

You will:

• Oversee operational support for business-critical applications and tooling
• Manage user support, access management and vendor coordination
• Improve operational processes and application reliability\
• Support the implementation and integration of new business systems where needed

3. Workplace technology

Build and maintain a productive, scalable and secure workplace technology environment.

You will:

• Oversee workplace technology, end-user support and collaboration tooling
• Manage device, identity and access processes across the organisation
• Standardise workplace technology and support processes across teams and acquisitions
• Improve the employee onboarding and workplace support experience

4. Security & compliance

Establish and maintain strong operational security and compliance practices.

You will:

• Drive security and compliance maturity across systems and processes
• Oversee operational security processes such as access control and vulnerability management
• Support audits, compliance initiatives and risk mitigation activities
• Collaborate with engineering and leadership on security improvements and priorities

What we’re looking for

Experience

• Proven experience in IT Operations, IT Service Management or similar leadership roles
• Experience supporting SaaS platforms and business-critical applications
• Experience managing IT support, infrastructure and workplace technology
• Experience working in scaling environments with increasing complexity, such as acquisitions and multi-system landscapes

Mindset

• Pragmatic and solution-oriented, with a strong focus on outcomes
• Strong sense of ownership and accountability
• Comfortable balancing structure with flexibility in a scaling organisation
• Hands-on when needed, while able to operate strategically

Expertise

Strong understanding of:

• IT service management, including incident, problem and change management
• SaaS platforms and customer support operations
• Business application ecosystems
• Workplace technology, including end-user devices, collaboration tooling and identity management
• Security and compliance fundamentals such as access control, data protection and audits
• Reliability, usability, security and cost optimisation

Communication

• Able to translate operational topics into clear business impact
• Strong stakeholder management skills across technical and non-technical teams
• Fluent in both Dutch and English

What we offer

• The opportunity to shape and professionalise IT operations in a fast-growing SaaS organisation
• Direct impact on operational excellence, scalability and customer experience
• Competitive compensation aligned with experience and impact
• A hybrid working model with regular in-person collaboration in the Utrecht region
• A strong engineering culture focused on craftsmanship, ownership and long-term thinking
• The opportunity to help build a modern SaaS platform at scale within EdTech